Update Artikelilmiah: 47488

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Abstrak (Bhs. Indonesia)

Diskriminasi pelayanan publik yang masih kerap terjadi menghambat 
penyelenggaraan pelayanan publik berbasis Ramah Hak Asasi Manusia (HAM) 
berperspektif keadilan. Upaya Kantor Imigrasi Kelas I  
Cilacap dalam 
penyelenggaran pelayanan publik ramah HAM, khususnya pelayanan paspor 
melalui penerapan Inovasi “Kancil Nari” (Kantor Imigrasi Cilacap Layanan 
Prioritas). Tujuan penelitian untuk mengetahui sejauh mana efektivitas Inovasi 
“Kancil Nari” dalam pemenuhan pelayanan paspor bagi kelompok rentan melalui 
konsep efektivitas dengan pendekatan sistem menurut Jogiyanto, berdasarkan 
aspek: input, proses, dan output. Penelitian ini menggunakan metode kualitatif 
deskriptif  dengan teknik pengumpulan data melalui wawancara, observasi, dan 
dokumentasi. Hasil penelitian menunjukan Inovasi “Kancil Nari” efektif memenuhi 
pelayanan paspor kelompok rentan di Kantor Imigrasi Kelas I Cilacap, namun 
belum sepenuhnya optimal. Perlu ada peningkatan dan pembenahan pada dasar 
hukum layanan, fasilitas, dan waktu penyelesaian layanan.

Abtrak (Bhs. Inggris)

Discrimination in public services that still often occur hinders the implementation 
of public services based on human rights that have a justice perspective. The efforts 
by Kantor Imigrasi Kelas I Cilacap in implementing human rights public services 
especially passport services through the implementation of the "Kancil Nari" 
Innovation (Kantor Imigrasi Cilacap Layanan Prioritas). The purpose of this study 
was to determine the extent of the effectiveness of the "Kancil Nari" Innovation in 
fulfilling passport services for vulnerable groups through the concept of the 
effectiveness of the system approach according to Jogiyanto, based on the aspects: 
input, process, and output. This study used a descriptive qualitative method with 
data collection techniques through interviews, observations, and documentation. 
The results of the study showed that the "Kancil Nari" Innovation was effective in 
fulfilling passport services for vulnerable groups at the Kantor Imigrasi Kelas I 
Cilacap, but was not yet fully optimal. There needs to be improvement and 
improvement in the legal basis of services, facilities, and service completion time.

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