Artikel Ilmiah : G1F010061 a.n. KARTIKO WICAKSONO WIDYO KUSUMO
| NIM | G1F010061 |
|---|---|
| Namamhs | KARTIKO WICAKSONO WIDYO KUSUMO |
| Judul Artikel | PERBEDAAN TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN PROGRAM PROLANIS DI APOTEK DAN DI RUMAH SAKIT DI KABUPATEN BANYUMAS |
| Abstrak (Bhs. Indonesia) | Intisari Prolanis adalah program pengelolaan penyakit kronis yang mengupayakan peserta mendapatkan pelayanan kesehatan termasuk pelayanan kefarmasian rutin tiap bulan di fasilitas kesehatan primer. Tujuan dari penelitian ini untuk mengetahui perbedaan tingkat kepuasan pasien terhadap pelayanan kefarmasian program prolanis di Apotek di Kabupaten Banyumas dengan tingkat kepuasan terhadap pelayanan kefarmasian di Rumah Sakit. Penelitian ini dilakukan menggunakan rancangan cross sectional dan memakai instrumen penelitian angket. Jumlah sampel terdiri atas 102 pasien yang mendapatkan pelayanan kefarmasian program prolanis di Apotek di Kabupaten Banyumas dan pernah mendapat pelayanan kefarmasian di Rumah Sakit. Semua item pada angket dinyatakan valid dan reliabel berdasarkan perhitungan uji validitas pearson product moment dan uji Alpha Cronbach. Data penelitian terdistribusi tidak normal berdasarkan perhitungan uji Kolmogorov Smirnof. Uji Wilcoxon dilakukan untuk mengetahui perbedaan kepuasan pasien. Hasil penelitian menunjukkan pasien yang menjadi responden adalah laki-laki (54,9%), berumur 56-63 tahun (43,2%), serta tingkat pendidikan S1 (38,2%). Tingkat kepuasan pasien terhadap pelayanan kefarmasian di Apotek termasuk kategori tinggi dengan persentase jumlah responden kategori tinggi (100%), sedangkan tingkat kepuasan pasien terhadap pelayanan kefarmasian di Rumah Sakit termasuk kategori sedang dengan persentase jumlah responden kategori tinggi (13,73%) dan jumlah responden kategori sedang (86,27%). Terdapat perbedaan tingkat kepuasan terhadap pelayanan kefarmasian program Prolanis di Apotek dibandingkan di Rumah Sakit. Pihak Apotek dan Rumah Sakit perlu melakukan evaluasi kepuasan pasien terhadap pelayanan kefarmasian secara berkala. |
| Abtrak (Bhs. Inggris) | Prolanis is a chronic disease management program which seeking health services including regular pharmacy services monthly in primary health facility s. The purpose of this study was to determine differences between the level of patient satisfaction of pharmaceutical care on Prolanis in pharmacy at Banyumas with level of patient satisfaction levels through experience in hospital pharmacy. This study was performed using non-experimental research design and questionnarie. Samples were consisted of 102 patients which receive pharmaceutical care on Prolanis and experience pharmaceutical care in hospital pharmacy. All items on the instrument are valid and reliable based on the calculation of the pearson product moment correlation test and Alpha Cronbach reliability test. Data on the study has abnormal distribution by Kolmogorof Smirnof normality test. Wilcoxon test was performed to know the difference in the average level of patietnt satisfaction. The results showed patients who were respondent were male (54,9%), aged 56 -63 (43,2%), education level is S1 (38,2%), and patient’s occupation as retired civil servants (48%). The level of patient satisfaction of pharmaceutical care on Prolanis in pharmacy has high category with respondent percentage of high category (100 %) and the level of patient satisfaction of pharmaceutical care in hospital pharmacy has moderate category with respondent percentage of high percentage (13,73%) and respondent percentage of moderate criteria (86,27 %). There is a significant difference level of patient satisfactint with pharmaceutical care in pharmacy than hospital pharmacy. Pharmacy and Hospital needs to evaluate patient satisfaction periodically |
| Kata kunci | Kepuasan, Pelayanan Kefarmasian, Prolanis, Apotek |
| Pembimbing 1 | TUNGGUL ADI PURWONUGROHO, M.Sc, Apt. |
| Pembimbing 2 | NURYANTI, M.Sc, Apt. |
| Pembimbing 3 | |
| Tahun | 2014 |
| Jumlah Halaman | 10 |
| Tgl. Entri | 2014-08-18 20:03:55.498282 |