| NIM | G1B009068 |
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| Namamhs | AGUNG BUDIAWAN |
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| Judul Artikel | HUBUNGAN KUALITAS PELAYANAN KESEHATAN DENGAN KEPUASAN PASIEN JAMKESMAS PADA PELAYANAN RAWAT JALAN DI PUSKESMAS II PURWOKERTO UTARA TAHUN 2013 |
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| Abstrak (Bhs. Indonesia) | Kesehatan merupakan hak dan kebutuhan bagi setiap manusia tanpa terkecuali masyarakat miskin. Jamkesmas merupakan program untuk memenuhi hak masyarakat miskin dalam bidang pelayanan kesehatan. Kualitas layanan kesehatan dan kepuasan pasien menjadi indikator keberhasilan penyelenggaraan layanan di Puskesmas. Tujuan penelitian ini mengetahui variabel yang berhubungan dengan tingkat kepuasan pasien rawat jalan di Puskesmas II Purwokerto Utara serta mengetahui hubungan kualitas pelayanan kesehatan dengan kepuasan pasien Jamkesmas pada pelayanan rawat jalan di Puskesmas II Purwokerto Utara. Jenis penelitian yaitu observasional analitik dengan rancangan cross sectional. Pengambilan sampel menggunakan accidental sampling dengan jumlah sampel sebanyak 81 pasien Jamkesmas yang berkunjung ke Puskesmas II Purwokerto Utara. Analisis yang digunakan yaitu Analisis gap, analisis regresi linear dan analisis multivariat. Hasil penelitian menunjukan dimensi realibilty, responsiveness,assurance emphaty,tangibels mempunyai tingkat kepuasan sedang. Ada hubungan antara variabel Realibility, Responsiveness, Assurance, Emphaty, Tangibels dengan kepuasan pasien Jamkesmas di Puskesmas II Purwokerto Utara.variabel emphaty merupakan variabel variabel paling berpengaruh terhadap kepuasan pasien Jamkesmas di Puskesmas II Purwokerto Utara. Pihak Puskesmas perlu mempertahankan dan meningkatkan kinerja pelayanan dimensi Realibility, Responsiveness, Assuranse emphaty dan Tangibels karena dimensi tersebut berhubungan dengan Kepuasan pasien Jamkesmas |
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| Abtrak (Bhs. Inggris) | Healthcare is a right and a necessity for every human being including the poor. Jamkesmas is a program to fulfill the rights of the poor in the areas of health care. Health service quality and patient satisfaction have become indicator of successful holding of service in health center. The purpose of this study is to identify factors correlation with jamkesmas patient satisfaction in outpatient services health center II North Purwokerto and determine the relationship of the quality of health care with Jamkesmas patient satisfaction on outpatient services at the health center II North Purwokerto. This research is an observational analytic research with cross sectional design. An accidental sampling was used with a sample size of 81 patients Jamkesmas who visited the health center II North Purwokerto. Data was analyzed with Gap Analysis, linear regression analysis and multivariat anallysis. There was results showed dimensions realibilty, responsiveness, assurance emphaty,tangibels have moderate level of satisfaction. There is a relationship between variables Realibility Responsiveness, Assurance, Emphaty,Tangibels with Jamkesmas patient satisfaction in Health center II North Purwokerto. Multivariat result analysis show that emphaty is most correlation variable with Jamkesmas patient satisfaction in Health center II North Purwokerto. The health center needs to maintain and improve their service performance in Realibility, Responsiveness, and Tangibels Assuranse dimensions. because those dimensions of patient satisfaction associated with jamkesmas patient satisfation. |
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| Kata kunci | kepuasan Pelayanan Kesehatan, Jamkesmas |
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| Pembimbing 1 | Arif Kurniawan., SKM,M.kes |
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| Pembimbing 2 | Arih Diyaning Intiasari.,SKM,MPH |
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| Pembimbing 3 | |
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| Tahun | 2013 |
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| Jumlah Halaman | 13 |
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| Tgl. Entri | (belum diset) |
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