Artikel Ilmiah : J0A023040 a.n. KEISHA MALIKA INDRI
| NIM | J0A023040 |
|---|---|
| Namamhs | KEISHA MALIKA INDRI |
| Judul Artikel | Creating Infographic Posters about Service Flow and Table Settings in the Banquet Operation Department at The Ritz-Carlton Jakarta, Pacific Place Hotel. |
| Abstrak (Bhs. Indonesia) | Tugas akhir ini berjudul “Creating Infographic Posters About Service Flow and Table Settings in The Banquet Operation Department at The Ritz-Carlton Jakarta, Pacific Place Hotel.” Penulis melaksanakan praktik kerja lapangan dari tanggal 3 Juli 2025 sampai 4 Januari 2026 sebagai Administrative Trainee (Peserta Pelatihan Administrasi) di Banquet Operation Department (Departemen Operasional Perjamuan). Tugas akhir ini bertujuan untuk mendeskripsikan pengalaman magang di Banquet Operation Department di Hotel The Ritz-Carlton Jakarta Pacific Place dan membuat poster infografis sebagai media pembelajaran bagi peserta pelatihan (trainee). Selama magang, penulis menemukan bahwa para trainee sering melakukan kesalahan operasional. Mereka sering kali melewatkan peralatan tertentu saat menata meja dan melupakan urutan pelayanan yang benar. Untuk mengatasi masalah tersebut, penulis membuat poster infografis yang ditargetkan khusus bagi para trainee ini. Poster tersebut berfungsi sebagai media pembelajaran praktis untuk membantu trainee dalam memahami tugas mereka secara lebih cepat. Selain itu, poster ini juga berfungsi sebagai alat bantu pengingat visual agar para trainee tidak mengulangi kesalahan yang sama di lapangan kerja. Dalam pembuatannya, poster infografis ini melalui tahap-tahap seperti pre-production, production dan post-production. Penulis mengumpulkan data yang diperlukan menggunakan metode observasi, wawancara, dan dokumentasi. Penulis menghadapi beberapa hambatan selama operasional dalam sehari-harinya. Hal tersebut meliputi kesulitan dalam menyiapkan kebutuhan acara, menangani beban kerja yang berat dan banyak, serta mengelola permintaan klien yang mendadak. Namun, penulis berhasil mengatasi masalah-masalah tersebut dengan mempelajari tugas secara cepat, mencatat hal-hal secara rinci, dan menerapkan kerja sama tim yang efektif. |
| Abtrak (Bhs. Inggris) | This Final Report entitled “Creating Infographic Posters About Service Flow and Table Settings in The Banquet Operation Department at The Ritz-Carlton Jakarta, Pacific Place Hotel.” The author conducted the job training from July 3, 2025, to January 4, 2026, as an Administrative Trainee in the Banquet Operation Department. This project aimed to describe the internship experience in the Banquet Operation Department at The Ritz-Carlton Jakarta Pacific Place hotel and to create infographic posters as learning tool for trainee. During the internship, the author noticed that new trainees often made operational mistakes. Trainees frequently missed specific items during table setups and forgot the correct service sequence. To solve this problem, the author designed infographic posters specifically targeting these trainees. The posters served as a practical learning tool to help new trainees understand their duties faster. Additionally, the posters functioned as a quick visual recall tool to avoid trainees from repeating the same errors on the job field. During its creation, this infographic poster went through several stages, including pre-production, production, and post-production. The author collected the necessary information using observation, interviews, and documentation methods. The author faced several obstacles during daily operations. These challenges included difficulties in preparing event equipment, handling heavy workloads, and managing sudden requests. However, the author overcame these problems by learning the tasks quickly, keeping detailed notes, and practicing effective teamwork. |
| Kata kunci | Infographic Poster, Service Flow, Table Settings, Trainee Operational Mistakes, Banquet Operation Department |
| Pembimbing 1 | Rosdiana Puspita Sari |
| Pembimbing 2 | Septi Mariasari |
| Pembimbing 3 | |
| Tahun | 2026 |
| Jumlah Halaman | 65 |
| Tgl. Entri | 2026-10-21 15:16:54.916416 |