| NIM | F1B022006 |
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| Namamhs | FEBRIAN HANI DWI SAPUTRA |
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| Judul Artikel | IMPLEMENTASI SISTEM INFORMASI DAN KOMPUTERISASI HAJI TERPADU (SISKOHAT) DALAM PELAYANAN HAJI DI KEMENTERIAN AGAMA KABUPATEN BANYUMAS |
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| Abstrak (Bhs. Indonesia) | Penelitian ini bertujuan menganalisis implementasi Sistem Informasi dan Komputerisasi Haji Terpadu (SISKOHAT) dalam pelayanan haji di Kementerian Agama Kabupaten Banyumas, mengidentifikasi faktor pendukung dan penghambat, serta merumuskan langkah strategis untuk mengoptimalkan pelaksanaannya. Penelitian menggunakan pendekatan kualitatif deskriptif. Data diperoleh melalui wawancara semi-terstruktur terhadap tujuh informan yang terdiri atas pejabat, petugas, penyuluh, dan jemaah haji, serta melalui observasi dan dokumentasi. Analisis data menggunakan model interaktif Miles, Huberman, dan Saldaña yang mencakup pengumpulan data, kondensasi data, penyajian data, dan penarikan kesimpulan. Keabsahan data diuji melalui triangulasi sumber. Hasil penelitian menunjukkan bahwa SISKOHAT telah meningkatkan kecepatan pendaftaran, ketertiban verifikasi, akurasi pengelolaan data, penerbitan nomor porsi, dan keterbukaan informasi mengenai estimasi keberangkatan serta pelunasan. Keberhasilan tersebut didukung oleh sarana teknologi, kompetensi dan komitmen petugas, integrasi data, prosedur kerja, serta adanya layanan daring dan luring. Namun, implementasi masih menghadapi gangguan jaringan, keterbatasan perangkat, ketidaksesuaian identitas pada dokumen, penumpukan proses paspor dan BioVisa, perubahan kebijakan teknis, serta kesenjangan literasi digital, terutama pada jemaah lanjut usia. Strategi prioritas mencakup penguatan infrastruktur dan prosedur cadangan, validasi dokumen sejak awal, pelatihan petugas, integrasi dan koordinasi antarlembaga, sosialisasi multikanal, pendampingan kelompok rentan digital, serta evaluasi berbasis indikator pelayanan. Dengan demikian, SISKOHAT telah menjadi instrumen penting modernisasi pelayanan haji, tetapi efektivitasnya bergantung pada keterpaduan teknologi, tata kelola, dan pelayanan yang inklusif. |
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| Abtrak (Bhs. Inggris) | This study analyzes the implementation of the Integrated Hajj Information and Computerization System (SISKOHAT) in hajj services at the Ministry of Religious Affairs of Banyumas Regency, identifies its supporting and inhibiting factors, and formulates strategic measures for optimization. A descriptive qualitative approach was employed. Data were collected through semi-structured interviews with seven informants consisting of officials, service officers, a religious counselor, and pilgrims, complemented by observation and documentation. Data were analyzed using the interactive model of Miles, Huberman, and Saldaña, comprising data collection, condensation, display, and conclusion drawing. Source triangulation was used to ensure credibility. The findings indicate that SISKOHAT has accelerated registration, improved document verification and data accuracy, facilitated queue-number issuance, and enhanced access to departure and payment information. Its implementation is supported by technological facilities, competent and committed officers, data integration, clear procedures, and the coexistence of online and offline services. Nevertheless, implementation is constrained by network disruptions, limited equipment, inconsistencies in identity documents, bottlenecks in passport and BioVisa processing, changes in technical policy, and a digital literacy gap, particularly among older pilgrims. Priority strategies include strengthening infrastructure and contingency procedures, conducting early document validation, providing continuous staff training, improving inter-agency data coordination, delivering multi-channel socialization, assisting digitally vulnerable groups, and implementing indicator-based service evaluation. SISKOHAT has therefore become a key instrument for modernizing hajj services, although its effectiveness depends on the integration of technology, governance, and inclusive human-centered services. |
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| Kata kunci | Sistem Informasi dan Komputerisasi Haji Terpadu (SISKOHAT); Implementasi Kebijakan; Pelayanan Haji; Digitalisasi Pelayanan |
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| Pembimbing 1 | Prof. Dr. Abdul Rohman, M. Ag |
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| Pembimbing 2 | Shadu Satwika Wijaya, M.Si |
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| Pembimbing 3 | Khayu Rohmi, SAP., MPA |
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| Tahun | 2026 |
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| Jumlah Halaman | 12 |
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| Tgl. Entri | 2026-08-04 08:55:25.990476 |
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