Artikel Ilmiah : E1B020010 a.n. ALIFIA KAYLA MARWAH
| NIM | E1B020010 |
|---|---|
| Namamhs | ALIFIA KAYLA MARWAH |
| Judul Artikel | THE IMPLEMENTATION OF STANDARD OPERATING PROCEDURES IN MANAGING ELECTRONIC IDENTITY CARDS THROUGH ONLINE IN SERVICES (Study at the Population and Civil Registration Office of Tasikmalaya City) |
| Abstrak (Bhs. Indonesia) | IMPLEMENTASI STANDAR OPERASIONAL PROSEDUR PENGURUSAN E-KTP SECARA ONLINE DALAM PELAYANAN ADMINISTRASI KEPENDUDUKAN (Studi di Dinas Kependudukan dan Pencatatan Sipil Kota Tasikmalaya) Oleh: Alifia Kayla Marwah E1B020010 ABSTRAK Penelitian ini membahas implementasi Standar Operasional Prosedur (SOP) dalam pengurusan E-KTP secara online pada pelayanan administrasi kependudukan di Dinas Kependudukan dan Pencatatan Sipil (Disdukcapil) Kota Tasikmalaya. Melalui pendekatan yuridis empiris dan teori bekerjanya hukum oleh Robert B. Seidman, penelitian ini menganalisis proses pendaftaran, verifikasi data, dan pendistribusian E-KTP. Hasil penelitian menunjukkan bahwa meskipun terdapat kemajuan dalam digitalisasi layanan melalui penggunaan aplikasi WhatsApp dan website resmi, implementasi SOP masih menghadapi hambatan berupa keterbatasan infrastruktur, literasi digital masyarakat yang rendah, serta belum optimalnya kompetensi aparatur dalam pengoperasian sistem digital. Faktor-faktor yang memengaruhi implementasi SOP meliputi regulasi, kapasitas pelaksana, infrastruktur, serta budaya administratif masyarakat. Penelitian ini menyarankan peningkatan literasi digital, penguatan SDM dan infrastruktur, serta pembaruan SOP agar pelayanan E-KTP online menjadi lebih efektif dan efisien. |
| Abtrak (Bhs. Inggris) | THE IMPLEMENTATION OF STANDARD OPERATING PROCEDURES IN MANAGING ELECTRONIC IDENTITY CARDS THROUGH ONLINE IN SERVICES (Study at the Population and Civil Registration Office of Tasikmalaya City) By: Alifia Kayla Marwah E1B020010 ABSTRACT This study examines the implementation of Standard Operating Procedures in the online processing of Electronic Identity Card within the civil registration services at the Civil Registration Office (Dinas Kependudukan dan Catatan Sipil / Disdukcapil) of Tasikmalaya City. Using an empirical juridical approach and Robert B. Seidman’s theory on the operation of law in society, the research analyses the processes of registration, data verification, and distribution of Electronic Identity Card. The findings indicate that while digital service initiatives through WhatsApp and the official website show progress, the implementation of SOPs still faces challenges such as limited infrastructure, low digital literacy among citizens, and inadequate competence of officials in managing digital systems. Factors influencing SOP implementation include legal regulations, executor capacity, infrastructure availability, and public administrative culture. The study recommends enhancing digital literacy, strengthening human resources and infrastructure, and revising SOPs to improve the effectiveness and efficiency of online Electronic Identity Card services. Keywords: Civil Registration, Electronic Identity Card, Standard Operating Procedure, Digital Public Service |
| Kata kunci | Administrasi Kependudukan, E-KTP, Standar Operasional Prosedur, Digitalisasi Pelayanan Publik |
| Pembimbing 1 | Alef Musyahadah Rahmah. S.H. . M.H. |
| Pembimbing 2 | Nurani Ajeng Tri Utami, S.H., M.H. |
| Pembimbing 3 | Ulil Afwa S.H., M.H. |
| Tahun | 2025 |
| Jumlah Halaman | 24 |
| Tgl. Entri | 2025-05-21 14:11:29.764325 |