| NIM | H1E021033 |
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| Namamhs | VIANSRI MAWAR PITALOKA |
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| Judul Artikel | Usulan Perbaikan Infrastruktur Stasiun Pengisian Kendaraan Listrik Umum (SPKLU) PT PLN Berdasarkan Heusristic Evaluation dan UTAUT 2 |
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| Abstrak (Bhs. Indonesia) | Penggunaan kendaraan listrik terus meningkat dan perlu dukungan infrastruktur. Dukungan tersebut berupa infrastruktur software dan fisik. Software berupa fitur electric vehicle pada aplikasi PLN Mobile dan fisik Stasiun Pengisian Kendaraan Listrik Umum (SPKLU). Namun, fitur electric vehicle sering mengalami error saat pengisian dan pembayaran. Permasalahan yang diidentifikasi pada SPKLU yaitu keterbatasan jumlah charger, sebaran SPKLU, alat charger yang rusak, dan antrian pengisian yang panjang. Penelitian terkait evaluasi usability fitur electric vehicle dan penerimaan pengguna terhadap SPKLU terbatas. Penelitian ini mengevaluasi fitur electric vehicle menggunakan heuristic evaluation dan menganalisis faktor penerimaan pengguna terhadap SPKLU dengan Unified Theory of Acceptance and Use of Technology 2 (UTAUT 2). Evaluasi heuristik dilakukan oleh lima evaluator dengan pria lebih dominan dan kisaran age 24,2 ± 6,05 menggunakan 10 prinsip Jacob Nielsen. Sedangkan penerimaan pengguna diuji dengan PLS-SEM dari 100 pengguna SPKLU dengan jumlah pria 43 dan usia yang dominan adalah 50 ± 24,04. Hasil penelitian menemukan 23 masalah usability dengan severity rating tertinggi (3,4) pada prinsip Match Between System and Real World dan Help Users Recognize, Diagnose, and Recover from Errors dimana bahasa juga ikon tidak sesuai dengan kebiasaan sehari-hari dan sistem menampilkan informasi error yang sulit dipahami. Prinsip dengan persentase temuan terbesar adalah Aesthetic and Minimalist Design (17,39%). Pada penerimaan pengguna, lima hipotesis diterima yaitu hubungan habit, price value, sosial influence ke behavior intention, kemudian habit dan behavioral intention ke use behavior dan lima ditolak yaitu hubungan performance expectancy, effort expectancy, facilitating condition, hedonic motivation ke behavioural intention, dan faciliting condition ke use behavior. Pada moderasi age tidak berpengaruh terhadap hubungan terhadap faktor. Sementara gender hanya memoderasi hubungan habit terhadap behavioral intention (t=2,949 ; p= 0,013). Temuan memberikan wawasan bagi pengembang PLN Mobile untuk meningkatkan usability fitur electric vehicle dan penyedia SPKLU dalam memperbaiki infrastruktur guna mendukung kendaraan listrik di Indonesia. |
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| Abtrak (Bhs. Inggris) | The use of electric vehicles continues to increase and needs infrastructure support. The support is in the form of software and physical infrastructure. Software in the form of electric vehicle features in the PLN Mobile application and physical Public Electric Vehicle Charging Stations (PEVCS). However, the electric vehicle feature often experiences errors during charging and payment. The problems identified at PEVCS are the limited number of chargers, the distribution OF PEVCS, damaged charger tools, and long charging queues. Research related to the usability evaluation of electric vehicle features and user acceptance of PEVCS is limited. This study evaluates the electric vehicle feature using heuristic evaluation and analyzes user acceptance factors for PEVCS with the Unified Theory of Acceptance and Use of Technology 2 (UTAUT 2). Heuristic evaluation was conducted by five evaluators with a male preponderance and an age range of 24,2 ± 6,05 using Jacob Nielsen's 10 principles. Meanwhile, user acceptance was tested with PLS-SEM from 100 PEVCS users with 43 males and a dominant age of 50 ± 24.04. The results found 23 usability problems with the highest severity rating (3,4) on the Match Between System and Real World and Help Users Recognize, Diagnose, and Recover from Errors principle where the language of the icons is not in accordance with daily habits and the system displays error information that is difficult to understand. The principles with the most significant percentage of findings are Aesthetic and Minimalist Design (17,39 %). In user acceptance, five hypotheses are accepted, namely the relationship between habit, price value, social influence on behavior intention, and habit and behavioral intention to use behavior. Five are rejected namely the relationship between performance expectancy, effort expectancy, facilitating conditions, hedonic motivation to behavioral intention, and facilitating conditions to use behavior. In moderation, age does not affect the relationship to factors. Meanwhile, gender only moderates the relationship between habit and behavioral intention (t = 2.949; p = 0.013). The findings provide insights for PLN Mobile developers to improve the usability of electric vehicle features and for PEVCS providers to improve infrastructure to support electric vehicles in Indonesia. |
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| Kata kunci | Evaluasi Heuristik, SPKLU, UTAUT 2, Electric Vehicle |
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| Pembimbing 1 | Niko Siameva Uletika, S.T., M.Eng. |
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| Pembimbing 2 | Ir.Amanda Sofiana, S.T., M.T. |
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| Pembimbing 3 | |
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| Tahun | 2025 |
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| Jumlah Halaman | 10 |
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| Tgl. Entri | 2025-05-19 10:02:59.123455 |
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