Artikel Ilmiah : F1B014070 a.n. ADI SURYA KHARISMANANDA
| NIM | F1B014070 |
|---|---|
| Namamhs | ADI SURYA KHARISMANANDA |
| Judul Artikel | KUALITAS PELAYANAN UNIT PENGELOLA RUSUNAWA PADA DINAS PERUMAHAN DAN KAWASAN PERMUKIMAN (DISPERKIM) KABUPATEN PEMALANG |
| Abstrak (Bhs. Indonesia) | Rusunawa Pemalang terletak di jalan Samanhudi Pelutan Kecamatan Pemalang terdiri atas blok A, B, dan blok C. Para penghuni adalah masyarakat berpenghasilan rendah dengan status pekerjaan antara lain nelayan, pedagang (wiraswasta), buruh, supir, buruh harian lepas, karyawan swasta dan karyawan hononer. Tujuan penelitian mendeskripsikan secara empiris kualitas pelayanan Unit Pengelola Rusunawa pada Dinas Perumahan dan Kawasan Permukiman Pemalang. Metode penelitian meliputi sasaran penelitian, lokasi penelitian, teknik penentuan informan, teknik pengumpulan data, faliditas data dan analisis data. Hasil penelitian aspek tangible pada sub aspek bukti fisik fasilitas kantor di UP Rusunawa terdiri atas, meja, kursi, almari arsip, jam dinding, air condition, computer beserta perlengkapannya kondisinya baik, dapat digunakan untuk mendukung kelancaran kinerja pegawai rusunawa. Namun akses internet di kantor UP Rusunawa belum terkoneksi. Prasarana rusunawa meliputi gerobak sampah dan perlengkapannya, selasar, drainase, sistem air limbah, persampahan dan air bersih. Ada jaringan listrik, air bersih, air limbah dan perlengkapan pemadam kebakaran. Kehandalan dalam pemberian pelayanan sesuai dengan tingkat pengetahuan yang dimiliki, terampil menguasai bidang kerja dan pengalaman kerja serta mampu menggunakan peralatan kerja. Jaminan atas pelayanan ditentukan oleh performance atau kinerja pelayanan, sehingga diyakini bahwa pegawai tersebut mampu memberikan pelayanan yang handal, mandiri dan profesional. Empati dalam suatu pelayanan para pegawai memberi perhatian, keseriusan, simpatik, pengertian dan keterlibatan pihak-pihak seperti pihak PLN, PDAM, Dinas Kesehatan, dan dinas Pendidikan. Kata kunci : bukti fisk, kehandalan, daya tanggap, jaminan, empati, rusunawa. |
| Abtrak (Bhs. Inggris) | Pemalang simple rented flats (rusunawa) are located on samanhudi road, Pelutan Pemalang district consists of three blocks, namely block A, B, and block C. Residents are low-income people with employment status, among others fishermen, traders (self-employed), workers, drivers, freelance daily workers, private employees and hononer employees. The purpose of this research is to empirically describe the quality of service of Rusunawa Management Unit in the Department of Housing and Residential Areas (Disperkim) Pemalang Regency. The research method uses qualitative data. Data collection using key infoman and helper informant. The results of the study of tangible aspects on the physical evidence sub-aspects of office facilities in UP Rusunawa consist of, tables, chairs, archive cupboards, wall clocks, air condition, computers and equipment in good condition, can be used to support the smooth performance of employees rusunawa. However, internet access in up Rusunawa office is not yet connected. The employees looked neat, clean-swept hair. Infrastructure completeness of the physical basic environment of the residents, a decent, healthy, safe, and comfortable place to live. Rusunawa infrastructure includes garbage carts and equipment, hallways, drainage, wastewater systems, wastewater and clean water. There are power grids, clean water, wastewater and firefighting equipment. Reliability in the provision of services in accordance with the level of knowledge possessed, skilled mastering the field of work and work experience and able to use work equipment. Assurance of service is determined by the performance or performance of the service, so it is believed that the employee is able to provide reliable, independent and professional services that have an impact on the satisfaction of the service received. a strong organizational commitment, which encourages every employee to take service seriously and earnestly to satisfy the residents. Empathy in a service of employees gives attention, seriousness, sympathy, understanding and involvement of parties such as PLN, PDAM, Dinas Kesehatan, and dinas Pendidikan. UP Rusunawa has empathy to understand the problems on the part of the residents who want to be served. Residents understand the limitations and abilities of the person who serves, so that the cohesion between the party who serves and gets service has the same feeling. Keywords: tangibles, realibility, responsiveness, assurance, emphaty, rusunawa |
| Kata kunci | bukti fisk, kehandalan, daya tanggap, jaminan, empati, rusunawa. |
| Pembimbing 1 | Dr. Muslih Faozanudin, M.Sc |
| Pembimbing 2 | Dr. Sukarso, M.Si |
| Pembimbing 3 | |
| Tahun | 2021 |
| Jumlah Halaman | 21 |
| Tgl. Entri | 2021-08-21 11:12:04.962675 |