| NIM | F1B016073 |
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| Namamhs | NURLIAH GAMAR SAFITRI |
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| Judul Artikel | Indeks Kepuasan Masyarakat dalam Pelayanan Perpanjangan Surat Izin Mengemudi (Penelitian Perpanjangan SIM C Di Satuan Penyelenggara Administrasi Polresta Banyumas Tahun 2020) |
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| Abstrak (Bhs. Indonesia) | Penelitian ini bertujuan untuk mengetahui indeks kepuasan masyarakat dalam pelayanan perpanjangan SIM C di Satuan Penyelenggara Administrasi Polresta Banyumas tahun 2020 dan kemudian menjawab hipotesis penelitian dengan Ho yaitu tidak terdapat perbedaan rata-rata atau mean di antara indikator indeks kepuasan masyarakat. Penelitian ini menggunakan metode penelitian deskriptif kuantitatif dengan menggunakan pendekatan survei. Sasaran penelitian ini adalah pemohon yang sudah pernah mendapatkan layanan perpanjangan SIM C di Satpas Polresta Banyumas tahun 2020 dengan jumlah sampel sebanyak 100 orang. Teknik pengambilan sampel dilakukan dengan menggunakan teknik sampling insidental. Analisis data dalam penelitian ini dilakukan secara deskriptif kuantitatif terhadap hasil hitung Indeks Kepuasan Masyarakat. Pengujian hipotesis dalam penelitian ini menggunakan teknik analisis Kruskal-Wallis dan dilanjutkan dengan uji Mann-Whitney. Berdasarkan hasil analisis data secara deskriptif kuantitatif dalam penelitian ini dapat diketahui bahwa indeks kepuasan masyarakat dalam pelayanan perpanjangan SIM C di Satpas Polresta Banyumas tahun 2020 adalah sebesar 75,68. Artinya masyarakat merasa puas dengan pelayanan perpanjangan SIM C yang telah diterima di Satpas Polresta Banyumas. Berdasarkan hasil uji Kruskal-Wallis diperoleh nilai signifikansi sebesar 0,0001 < 0,05, hal ini berarti Ho ditolak dan Ha diterima. Artinya terdapat perbedaan mean di antara indikator kepuasan layanan perpanjangan SIM C di Satpas Polresta Banyumas tahun 2020. Berdasarkan hasil uji Mann-Whitney diketahui bahwa semua indikator selain prosedur pelayanan mempunyai perbedaan rata-rata atau mean dengan indikator lainnya. |
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| Abtrak (Bhs. Inggris) | This study aims to determine the index of public satisfaction in the extension of driver’s license of C services at the administrative unit for the Banyumas Police in 2020 and then answer the research hypothesis with Ho, namely that there is no difference in the average or mean among the indicators of index of public satisfaction. This research uses descriptive quantitative research methods using a survey approach. The target of this research is applicants who have received the extension of driver’s license of C services at the administrative unit for the Banyumas Police in 2020 with a total sample of 100 people. The sampling technique was carried out using incidental sampling techniques. The data analysis in this study was carried out in a descriptive quantitative manner on the calculated results of the Public Satisfaction Index. Hypothesis testing in this study used the Kruskal-Wallis analysis technique and then continued with the Mann-Whitney test. Based on the results of quantitative descriptive data analysis in this research, it can be seen that the index of public satisfaction in the extension of driver’s license of C services at the administrative unit for the Banyumas Police in 2020 is 75.68. This means that the public are satisfied with the extension of driver’s license of C services that has been received at the administrative unit for the Banyumas Police. Based on the results of the Kruskal-Wallis test, a significance value of 0.0001 < 0.05, this means that Ho is rejected and Ha is accepted. This means that there is a mean difference between the satisfaction indicators of the extension of driver’s license of C services at the administrative unit for the Banyumas Police in 2020. Based on the results of the Mann-Whitney test, it is known that all of the indicators other than service procedures have differences in the average or mean with other indicators. |
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| Kata kunci | Pelayanan, Kepuasan Masyarakat, SIM C |
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| Pembimbing 1 | Drs. Darmanto Sahat Satyawan, M.Kes., M.S.i. |
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| Pembimbing 2 | Dr. Muslih Faozanudin, M.Sc. |
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| Pembimbing 3 | |
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| Tahun | 2021 |
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| Jumlah Halaman | 210 |
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| Tgl. Entri | 2021-05-05 19:03:55.832237 |
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