Artikel Ilmiah : G1B008122 a.n. ARINO NUR WIDIYANTO
| NIM | G1B008122 |
|---|---|
| Namamhs | ARINO NUR WIDIYANTO |
| Judul Artikel | FAKTOR FAKTOR YANG BERHUBUNGAN DENGAN KEPUASAN PASIEN RAWAT JALAN BADAN PELAYANAN JAMINAN SOSIAL (BPJS) KESEHATAN DI PUSKESMAS WATUKUMPUL KECAMATAN WATUKUMPUL KABUPATEN PEMALANG |
| Abstrak (Bhs. Indonesia) | Healt centre is a health care unit which is spearheading the health sector basis. One indicator of the success of personal health services at the health center is patient satisfaction. Quality has a close relationship with BPJS patient satisfaction, quality of service provides an impetus to the customer to establish ties with related agencies. Quality of services provided include tangible, reliability, responsiveness, assurance and empathy. The design study is observational analytic with cross sectional method (cross-sectional). Selection of the sample in this research is to see the number of patient visits to health BPJS program for one month and obtained as many as 72 people on the average number of visitors per month at the health center patients BPJS Watukumpul 2015. Based on a statistical test by using Chi-Square test known value of chi -Square to the variable quality of service which include tangible, reliability, responsiveness, assurance and empathy significance is smaller than the value of alpha (α = 0.05). Because the probability value <0.05, then Ho is rejected, which means that there are significant differences in the relationship between service quality and patient satisfaction BPJS road to satisfaction of patients in health centers Watukumpul Pemalang. Watukumpul suggested for health centers to improve the quality of services to patients BPJS. Keywords: quality of service, patient satisfaction Bibliography: 27 (1996 - 2014) Puskesmas adalah suatu unit pelayanan kesehatan yang merupakan ujung tombak dalam bidang kesehatan dasar. Salah satu indikator keberhasilan pelayanan kesehatan perorangan di puskesmas adalah kepuasan pasien. Kualitas mempunyai hubungan yang erat dengan kepuasan pasien BPJS, kualitas pelayanan memberikan suatu dorongan pada pelanggan untuk menjalin ikatan hubungan dengan instansi terkait. Kualitas pelayanan yang diberikan meliputi tangible, reliability, responsiveness, assurance dan empathy. Desain penelitian yang digunakan adalah observasional analitik dengan metode cross sectional (potong lintang). Pemilihan sampel dalam penelitian ini yaitu dengan melihat jumlah kunjungan pasien dengan program BPJS kesehatan selama satu bulan dan diperoleh sebanyak 72 orang dari jumlah pengunjung rata rata perbulan pasien BPJS di Puskesmas Watukumpul tahun 2015. Berdasarkan hasil uji statistik dengan menggunakan uji Chi-Square diketahui nilai chi-square untuk variabel kualitas pelayanan yang meliputi tangible, reliability, responsiveness, assurance dan empathy signifikansinya lebih kecil dari nilai alphanya (α = 0,05). Karena nilai probabilitas < 0,05, maka Ho ditolak yang artinya ada perbedaan hubungan yang signifikan antara kualitas pelayanan dengan kepuasan pasien rawat jalan BPJS Kesehatan terhadap kepuasan pasien di Puskesmas Watukumpul Kabupaten Pemalang. Disarankan bagi Puskesmas Watukumpul untuk meningkatkan kualitas pelayanan kepada pasien BPJS. Kata kunci : kualitas pelayanan, kepuasan pasien Kepustakaan : 27 (1996 – 2014) |
| Abtrak (Bhs. Inggris) | Healt centre is a health care unit which is spearheading the health sector basis. One indicator of the success of personal health services at the health center is patient satisfaction. Quality has a close relationship with BPJS patient satisfaction, quality of service provides an impetus to the customer to establish ties with related agencies. Quality of services provided include tangible, reliability, responsiveness, assurance and empathy. The design study is observational analytic with cross sectional method (cross-sectional). Selection of the sample in this research is to see the number of patient visits to health BPJS program for one month and obtained as many as 72 people on the average number of visitors per month at the health center patients BPJS Watukumpul 2015. Based on a statistical test by using Chi-Square test known value of chi -Square to the variable quality of service which include tangible, reliability, responsiveness, assurance and empathy significance is smaller than the value of alpha (α = 0.05). Because the probability value <0.05, then Ho is rejected, which means that there are significant differences in the relationship between service quality and patient satisfaction BPJS road to satisfaction of patients in health centers Watukumpul Pemalang. Watukumpul suggested for health centers to improve the quality of services to patients BPJS. Bibliography: 27 (1996 - 2014) |
| Kata kunci | quality of service, patient satisfaction |
| Pembimbing 1 | Dr.sc.hum Budi Aji,SKM.M.Sc |
| Pembimbing 2 | Arif Kurniawan SKM,M.Kes |
| Pembimbing 3 | |
| Tahun | 2016 |
| Jumlah Halaman | 12 |
| Tgl. Entri | 2016-02-26 13:59:20.387509 |