| NIM | C1B010080 |
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| Namamhs | TENGGARA ANANTA SATRIAVI |
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| Judul Artikel | PENGUKURAN KUALITAS LAYANAN INTERNET PADA DRIVE THRU ONLINE DENGAN METODE WEBQUAL |
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| Abstrak (Bhs. Indonesia) | In the development of increasingly sophisticated technology is used the internet as a means to market a product that is produced by a company. One company services. Known in terms of service quality websites in which artifacts are several dimensions that can be used as a benchmark to measure the quality contained in a website. In this study measured user satisfaction using variables or dimensions contained in the WebQual that information quality, usability, and quality of service interaction. Respondents in this study is a user or a drive thru the internet service provider. Multiple linear regression analysis was used to test the effect between the independent variables on the dependent variables. Of the results of this study concluded that only the quality of information that have an impact on user satisfaction. In other words, the drive-thru internet service provider should be able to improve the usability and quality of service interaction to be able to give satisfaction to the user or operator. |
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| Abtrak (Bhs. Inggris) | In the development of increasingly sophisticated technology is used the internet as a means to market a product that is produced by a company. One company services. Known in terms of service quality websites in which artifacts are several dimensions that can be used as a benchmark to measure the quality contained in a website. In this study measured user satisfaction using variables or dimensions contained in the WebQual that information quality, usability, and quality of service interaction. Respondents in this study is a user or a drive thru the internet service provider. Multiple linear regression analysis was used to test the effect between the independent variables on the dependent variables. Of the results of this study concluded that only the quality of information that have an impact on user satisfaction. In other words, the drive-thru internet service provider should be able to improve the usability and quality of service interaction to be able to give satisfaction to the user or operator. |
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| Kata kunci | infoqual, usability, service interaction, user satisfaction |
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| Pembimbing 1 | Drs. Jaryono MSIE |
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| Pembimbing 2 | Retno Widuri SE M.Si |
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| Pembimbing 3 | |
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| Tahun | 2015 |
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| Jumlah Halaman | 14 |
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| Tgl. Entri | 2015-02-04 14:29:23.344638 |
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