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YUDHA FAHMI ARYUNADI

NIM

Judul Artikel

Abstrak (Bhs. Indonesia)

Pelayanan apotek pada saat ini telah bergeser orientasi yaitu dari orientasi obat ke orientasi pasien yang mengacu kepada pharmaceutical care. Untuk menjamin mutu pelayanan kefarmasian kepada masyarakat, maka pemerintah telah membuat Petunjuk Teknis Pelaksanaan Standar Pelayanan Kefarmasian di Apotek Berdasarkan Keputusan Menteri Kesehatan RI No. 1027 tahun 2004 tentang standar pelayanan kefarmasian di apotek. Tujuan dari penelitian ini adalah untuk mengetahui pelaksanaan standar pelayanan kefarmasian di apotek di wilayah Kabupaten Banyumas.  
Metode penelitian dilakukan secara deskriptif dengan menggunakan instrumen angket yang terdiri dari empat aspek sesuai petunjuk teknis standar pelayanan kefarmasian di apotek yaitu aspek pengelolaan sumber daya, aspek pelayanan, aspek administrasi, aspek evaluasi mutu pelayanan. Penentuan jumlah sampel dengan cara distribusi proporsi dengan sampel 67 apotek. Data yang diperoleh dari angket dihitung skornya dan kemudian dikategori dalam kategori baik dengan nilai 81-100, cukup dengan nilai 61-80 dan kurang dengan nilai 20-60.  
Hasil penelitian menunjukkan apotek di Kabupaten Banyumas sebesar 50% apotek merupakan milik APA, 73% apotek memiliki APA yang tidak merangkap dengan pekerjaan lain, 82% apotek memiliki apoteker pendamping, dan 54% apotek rata-rata menerima resep yaitu kurang dari 10 lembar per hari Apoteker yang hadir selama jam buka apotek sebesar 73%. Pelayanan home care dilaksanakan oleh 55% apotek. Standar pelayanan kefarmasian di apotek telah diterapkan di apotek Kabupaten Banyumas, yaitu dengan skor 93,64% (kategori baik) untuk aspek pengelolaan sumber daya, skor 60,04% (kategori kurang) untuk aspek pelayanan, dan skor 55,05% (kategori kurang) untuk aspek evaluasi mutu pelayanan. Secara keseluruhan dari semua aspek standar pelayanan kefarmasian di apotek, wilayah Kabupaten Banyumas memiliki skor 70,93% dan dalam kategori cukup.

Abtrak (Bhs. Inggris)

The pharmacies service today has turned are drug oriented to oriented into patient based on pharmaceutical care paradigma. The pharmacy focus has turned also, from medicine as commodity into a more comprehensive activity to increase the patient’s life quality. In order to maintain the pharmacy service quality, the government has issued the Technical Guidance on the Pharmacy Service Standard based on The Health Ministry of Indonesia Decree No. 1027 year 2004. 
Method of research was conducted descriptively by using the questioner instrument that consists of  four  aspects based on the  standard technical  guidance of the pharmacy service  in  the  pharmacy that was the aspect of resource arrangement,  service aspect, administration aspect, evaluation aspect of service quality. The determining the total sample by the proportion distribution way by using sample 67 pharmacies. Data that has been obtained from the questioner was counted its score and then categorized in the good category with value 81-100, enough category with value 61-80 and less category with value 20-60.
 The result of  research  shows  that  pharmacy in the Regency of Banyumas was 50%pharmacy was belong to APA, 73% pharmacy was belong to APA that does not  being attached with the other job, 82% pharmacy has accompany pharmacy, and 54%  pharmacy  in average they accept the prescription  that was less than 10 sheets per day  Pharmacist that stand by  in the work hour of pharmacy was 73%. The  service of  home care was conducted  by 55% pharmacy. Service standard of pharmacy in the pharmacy has been implemented in the pharmacy at Regency of Banyumas, that was with score 93.64% (good category) to the  aspect of resource arrangement it scores  60.04% (less category) for the service aspect, and score 55.05% (less category) for the evaluation aspect of service quality. Entirely from all service aspect  standard of pharmacy at  Pharmacy, in the area of  Regency of Banyumas has score 70.93% and in the enough category.

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