Update Artikelilmiah: 54934

ANNISA FRENTIANI

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Abstrak (Bhs. Indonesia)

Laporan praktik kerja ini bertujuan untuk mendeskripsikan pelaksanaan praktik kerja di Cyberview Resort & Spa, Cyberjaya, Malaysia, yang dilaksanakan pada 14 Oktober 2025 sampai dengan 14 April 2026, menjelaskan proses pembuatan guide book bahasa Inggris bagi peserta magang Front Office, serta menguraikan kendala dan solusi selama proses pengembangannya. Metode yang digunakan meliputi observasi, wawancara, dan dokumentasi. 
Guide book ini disusun karena peserta magang Front Office memerlukan panduan praktis dalam menggunakan bahasa Inggris untuk berkomunikasi dengan tamu internasional serta melaksanakan tugas pelayanan sesuai dengan prosedur Front Office. Proses pembuatan guidebook diawali dengan analisis kebutuhan berdasarkan hasil praktik kerja, kemudian dilanjutkan dengan pengumpulan materi dari pengalaman magang, Standard Operating Procedures (SOP) Front Office, dan referensi perhotelan. Selanjutnya, materi disusun menjadi draf, direvisi berdasarkan masukan dosen pembimbing, diedit dari segi bahasa dan tata letak, kemudian dipublikasikan dalam format digital. 
Hasil dari praktik kerja ini berupa guide book berjudul Practical Guide Book for Front Office Interns at Cyberview Resort & Spa.Yang berisi ungkapan bahasa Inggris, contoh dialog, kosakata, prosedur Front Office, serta panduan komunikasi dalam melayani tamu. Kendala selama proses pengembangan diatasi melalui peninjauan SOP Front Office, penggunaan referensi perhotelan, dan revisi berdasarkan masukan dosen pembimbing. Dengan demikian, guidebook ini diharapkan dapat menjadi sumber belajar yang praktis untuk membantu peserta magang Front Office meningkatkan kemampuan komunikasi bahasa Inggris dan profesionalisme dalam melayani tamu internasional.

Abtrak (Bhs. Inggris)

This job training report aims to describe the implementation of the internship at Cyberview Resort & Spa, Cyberjaya, Malaysia, which was conducted from 14 October 2025 to 14 April 2026, explain the process of creating an English guide book for Front Office interns, and describe the obstacles encountered along with the solutions applied during its development. The report employed observation, interviews, and documentation to collect the data. 
The guide book was developed because many Front Office interns need practical guidance in using English appropriately when communicating with international guests and performing Front Office duties. The guide book was developed through several stages, including identifying interns' communication needs, collecting materials from internship experiences, Front Office Standard Operating Procedures (SOPs), and hospitality references, drafting the content, revising it based on supervisors' feedback, editing the language and layout, and publishing the final product in digital format. 
The result of this project is an English guide book entitled Practical Guide Book for Front Office Interns at Cyberview Resort & Spa. It contains English expressions, sample dialogues, vocabulary, Front Office procedures, and communication tips for guest services. The challenges encountered during the development process were addressed by reviewing Front Office SOPs, consulting hospitality references, and revising the guide book based on supervisors' suggestions. In conclusion, the guide book serves as a practical learning resource to help Front Office interns improve their English communication skills and professionalism in serving international guests.

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