Update Artikelilmiah: 54357

RIZA SIGIT MAHENDRATTA

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Abstrak (Bhs. Indonesia)

Transformasi pelayanan pajak kendaraan bermotor melalui aplikasi New Sakpole bertujuan meningkatkan kualitas pelayanan publik, namun pemanfaatannya di Kabupaten Banyumas belum optimal. Penelitian ini bertujuan menganalisis penerapan governansi digital pada pelayanan pajak kendaraan bermotor melalui aplikasi New Sakpole. Penelitian menggunakan metode kuantitatif deskriptif dengan pendekatan survei terhadap 100 pengguna yang dipilih menggunakan teknik purposive sampling, melalui observasi, kuesioner, dan dokumentasi. Hasil penelitian menunjukkan penerapan governansi digital berada pada kategori baik, dengan dominasi penilaian baik pada dimensi Digitization (46%), Reintegration (49%), dan Needs-Based Holism (55%). Temuan ini menunjukkan bahwa New Sakpole telah mendukung digitalisasi layanan, integrasi pelayanan, dan pemenuhan kebutuhan masyarakat, meskipun masih memerlukan peningkatan stabilitas sistem, pengembangan fitur, serta penguatan infrastruktur dan sosialisasi agar pelayanan publik menjadi lebih efektif, terintegrasi, dan berkelanjutan.

Abtrak (Bhs. Inggris)

Transformation of motor vehicle tax services through the New Sakpole application aims to improve the quality of public services; however, its utilization in Banyumas Regency has not yet been optimal. This study aims to analyze the implementation of digital governance in motor vehicle tax services through the New Sakpole application. The research used a descriptive quantitative method with a survey approach involving 100 users selected through purposive sampling, using observation, questionnaires, and documentation. The results show that the implementation of digital governance is in the good category, with the good assessment dominating the Digitization dimension (46%), the Reintegration dimension (49%), and the Needs-Based Holism dimension (55%). These findings indicate that New Sakpole has supported service digitalization, service integration, and the fulfillment of public needs, although improvements are still needed in system stability, feature development, as well as infrastructure strengthening and public outreach so that public services can become more effective, integrated, and sustainable.

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