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GHAITSA SYAFIQAH TSURAYA

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Abstrak (Bhs. Indonesia)

Laporan kerja praktik yang berjudul “Internship Experience as a Front Office
and Club Lounge Trainee at Sheraton Petaling Jaya Hotel Malaysia” memuat informasi
mengenai pengalaman penulis selama melaksanakan kegiatan magang di sebuah hotel
bintang lima di Malaysia, serta proses penyusunan pocket book sebagai media
pembelajaran. Buku ini ditujukan bagi mahasiswa yang ingin mengetahui lebih jauh
tentang dunia kerja di luar negeri, khususnya di bidang perhotelan.
Dalam pengembangan pocket book ini, penulis mengidentifikasi berbagai unsur
penting yang perlu dimasukkan agar produk akhir bersifat informatif dan menarik.
Proses penyusunannya melibatkan beberapa metode pengumpulan data secara
sistematis, yaitu observasi, wawancara, dan dokumentasi. Pertama, metode observasi
dilakukan untuk mengamati secara langsung bagaimana sistem magang dan prosedur
kerja diterapkan di lingkungan Sheraton Petaling Jaya Hotel. Kedua, wawancara
dilakukan dengan pihak-pihak terkait guna memperoleh informasi yang rinci mengenai
tugas, tanggung jawab, serta prosedur yang dijalankan selama program magang.
Ketiga, dokumentasi berfungsi sebagai sumber data tambahan yang menyediakan bukti
visual dan materi pendukung untuk memperkuat isi informasi dari setiap departemen
yang dijelaskan dalam buku. Hasil dari ketiga metode tersebut dianalisis dan diolah
menjadi narasi tertulis yang dilengkapi dengan foto serta ilustrasi yang relevan,
kemudian disusun secara sistematis pada tahap pengembangan produk.
Penulis juga menghadapi beberapa kendala dalam pemilihan diksi yang tepat
serta penyusunan kalimat yang jelas dan koheren, sehingga diperlukan beberapa kali
revisi. Untuk mengatasi hal tersebut, penulis mempelajari berbagai referensi, menelaah
karya sejenis, serta meminta masukan dari dosen pembimbing dan rekan sejawat guna
meningkatkan kejelasan dan ketepatan bahasa. Selain itu, tantangan juga muncul
dalam merancang tata letak buku yang menarik dan mudah dibaca, karena aspek
seperti pemilihan warna, jenis huruf, dan jarak antar elemen harus dipertimbangkan
dengan cermat. Untuk mengatasinya, penulis mempelajari prinsip dasar desain grafis,
mengeksplorasi berbagai contoh tata letak, serta melakukan beberapa kali percobaan
dan revisi. Keterbatasan pengalaman dalam menggunakan perangkat lunak desain
grafis dan tata letak turut menyebabkan proses produksi menjadi lebih memakan
waktu. Namun demikian, kendala tersebut dapat diatasi melalui latihan, pemanfaatan
tutorial, serta bimbingan dari pihak yang lebih berpengalaman, sehingga kualitas
produk akhir dapat ditingkatkan.

Abtrak (Bhs. Inggris)

The job training report entitled “Internship Experience as a Front Office and
Club Lounge Trainee at Sheraton Petaling Jaya Hotel Malaysia” contains the
information about author's experience during the internship at a five-star hotel in
Malaysia, as well as the process of preparing a pocket book as a learning medium.
This book is intended for students who want to know more about the world of
work abroad, especially in the hospitality industry.
In developing this pocketbook, the author identified various essential elements
that needed to be incorporated to ensure the final product was both informative and
engaging. The process involved several systematic data collection methods,
including observation, interviews, and documentation. First, the observation method
was conducted to directly examine how the internship system and work procedures
operated within the Sheraton Petaling Jaya Hotel environment. Second, interviews
were conducted with relevant parties to obtain detailed information regarding the
tasks, responsibilities, and procedures undertaken during the internship program.
Third, documentation served as an additional data source by providing visual
evidence and supporting materials that strengthened the informational content of each
department described in the book. The output of these three methods was analyzed
and processed into written narratives, complemented by relevant photographs and
illustrations, which were then systematically organized during the product
development stage.
The author faced challenges in selecting appropriate wording and constructing
clear, coherent sentences, which required several revisions. To address this issue, the
author consulted reference materials, reviewed similar works, and sought feedback
from supervisors and peers to improve clarity and language accuracy. Difficulties
also arose in designing an attractive and readable book layout, as elements such as
color choices, fonts, and spacing had to be carefully considered. To overcome these
challenges, the author studied basic principles of graphic design, explored layout
examples, and conducted several trial and error revisions. Limited experience with
graphic design and layout software further contributed to these challenges, making
the production process more time consuming; however, this was mitigated through
practice, the use of tutorials, and guidance from more experienced individuals, which
ultimately improved the quality of the final product.

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