Update Artikelilmiah: 49072

FAISAL MADANI

NIM

Judul Artikel

Abstrak (Bhs. Indonesia)

Penelitian ini bertujuan untuk mengetahui berapa rata-rata lama peternak sapi perah menjadi anggota koperasi,
mengetahui bagaimana kualitas pelayanan koperasi, mengetahui tingkat kepuasan peternak sapi perah dan
mengetahui hubungan lama menjadi anggota dan kualitas pelayanan koperasi dengan tingkat kepuasan peternak
sapi perah anggota Koperasi Serba Usaha (KSU) Karya Nugraha Jaya. Penelitian menggunakan metode survei.
Sasaran penelitian adalah peternak sapi perah anggota aktif Koperasi Serba Usaha (KSU) Karya Nugraha Jaya,
jumlah responden ditentukan menggunakan rumus slovin margin of error 10% sehingga didapatkan 90 responden.
Responden dikelompokan (stratified random sampling) berdasarkan lama menjadi anggota koperasi lalu dipilih
secara acak (simple random sampling). Analisis data menggunakan analisis deskripif dan korelasi rank spearman.
Hasil penelitian menunjukkan bahwa anggota koperasi rata-rata telah bergabung selama 14 tahun. Kualitas
pelayanan Koperasi Serba Usaha (KSU) Karya Nugraha Jaya dinilai “Sangat Baik” dan tingkat kepuasan anggota
dalam kategori“Sangat Puas”. Hasil analisis korelasi rank spearman menunjukkan bahwa terdapat hubungan
cukup kuat antara lama menjadi anggota dengan tingkat kepuasan, sedangkan hubungan kuat antara kualitas
pelayanan dengan tingkat kepuasan peternak sapi perah anggota Koperasi Serba Usaha (KSU) Karya Nugraha
Jaya.

Abtrak (Bhs. Inggris)

This study aims to determine the average length of time dairy farmers have been members of the cooperative, to
determine the quality of cooperative services, to determine the level of satisfaction of dairy farmers and to
determine the relationship between length of membership and quality of cooperative services with the level of
satisfaction of dairy farmers who are members of the Karya Nugraha Jaya Multipurpose Cooperative (KSU).
The study used a survey method. The target of the study were dairy farmers who were active members of the
Karya Nugraha Jaya Multipurpose Cooperative (KSU). The number of respondents was determined using the
Slovin formula with a margin of error of 10%, resulting in 90 respondents. Respondents were grouped (stratified
random sampling) based on length of membership and then randomly selected (simple random sampling). Data
analysis used descriptive analysis and Spearman rank correlation. The results showed that cooperative members
had been members for an average of 14 years. The quality of service of the Karya Nugraha Jaya Multipurpose
Cooperative (KSU) was assessed as "Very Good" and the level of member satisfaction was in the "Very Satisfied"
category. The results of the Spearman rank correlation analysis show that there is a fairly strong relationship
between the length of membership and the level of satisfaction, while there is a strong relationship between the
quality of service and the level of satisfaction of dairy farmers who are members of the Karya Nugraha Jaya
Multipurpose Cooperative (KSU).

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