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Abstrak (Bhs. Indonesia)

Abstrak
Organisasi Administrasi Kecamatan adalah organisasi yang mewakili masyarakat di lokal,
dibawah kerangka kebijakan dan pengawasan dari pengawasan negara. Tujuan dari
penelitian ini adalah untuk mengukur kepuasan masyarakat terhadap pelayanan di
Organisasi Administrasi Kecamatan Kolum, Daerah Yarang, Provinsi Pattani dan saran-
saran masyarakat terhadap pelayanan di Organisasi Administrasi Kecamatan Kolum,
Daerah Yarang, Provinsi Pattani. Penelitian ini merupakan penelitian kuantitatif. Sample
adalah masyarakat jumlahnya 100 orang. Analisis data menggunakan statistik deskriptif
meliputi persentase, mean, dan standar deviasi. Hasil penelitian terdapat bahwa: sebagian
besar responden yang hubungi untuk pelayanan dan menjawab kuesioner adalah perempuan
yang berjumlah 55 orang dengan persentase 55. Pekerjaan petani persentase 44.0 dan
umurnya dari 35-45 tahun, presentase 38.00. Pendidikan grade 12 persentase 29.00.
kepuasan masyarakat terhadap pelayanan di Organisasi Administrasi Kecamatan Kolum,
Daerah Yarang, Provinsi Pattani secara keseluruhan tingkat kepuasan sangat memuaskan
( ̅ X = 4.93) Persentase 98.51. Kepuasan yang paling tinggi adalah pada proses dan langkah-
langkah pemberian layanan publik ( ̅ X = 4.94) Persentase 98.86. selanjutnya yaitu pada staf
( ̅ X = 4.92) dengan Persentase 98.33 dan fasilitas ( ̅ X = 4.92) dengan Persentase 98.33.
sarannya adalah bersedia pedoman bagi masyarakat pada titik-titik yang penting seperti
rumah ketua desa, sekolah dan kuil supaya masyarakat dapat memahami proses
menghubungi dan berkoordinasi dengan Organisasi Administrasi kecamatan Kolum,
Daerah Yarang, Provinsi Pattani.
Kata kunci: Organisasi Administrasi Kecamatan, Pelayanan Publik, Kepuasan masyarakat

Abtrak (Bhs. Inggris)

Abstract
Sub-District Administration Organization representing the local people under the policy
framework and state supervision.The purpose of the study was to measure public
satisfaction with service at Kolum Sub-District Administration Organization, Yarang
District, Pattani Province and suggestions of people’s to the service of Kolum Sub-District
Administration Organization, Yarang District, Pattani Province. This study was a
quantitative research. The sample size was 100 people. Analyze data with the descriptive
statistics: percentage, mean and standard deviation. The result of the study: most of the
respondents in the sample group of people who were contacted for service and answerd the
questionnaire were female, amounting to 55 people, representing a percentage of 55.
Occupation is farmer, representing a percentage of 44.0, with the ages 35-45 , representing
a percentage of 38.00 percent, education is grade 12, representing a percentage of 29.00.
The satisfaction level of Service at Kolum Sub– District Administration Organization,
Yarang District, Pattani Province, provided the overall picture is at the highest level. ( ̅ X
= 4.93) representing a percentage of 98.51. Satisfaction was very high ( ̅ X = 4.94)
representing a percentage of 98.86. People’s satisfaction with the process and step for
providing public services, next is staff ( ̅ X = 4.92) representing a percentage of 98.33 and
about fasilities ( ̅ X = 4.92) representing a percentage of 98.33. People suggestion is to
provide guidance at important points such as the village head’s house, school and temple
Vol. 14, No. 7, Desember, 2023
https://journal.ikopin.ac.id877
so that people can understand the process of contacting and coordinating with the Kolum
Sub-district Administration Organization, Yarang District, Pattani Province.
Keywords: Sub-District Administration Organization, Public Service, People’s Satisfaction

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