Update Artikelilmiah: 47221

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Abstrak (Bhs. Indonesia)

Keberhasilan kinerja instansi pemerintah dalam melaksanakan tugas dan fungsinya selalu tertuang dalam bentuk pelayanan publik kepada masyarakat. Pelayanan publik yang diberikan oleh Kantor Kementerian Agama Kabupaten Banyumas berfokus pada layanan keagamaan seperti, layanan haji dan umroh, layanan zakaf dan wakaf, pelayanan pondok pesanten, pelayanan kerukunan beragama, dan pelayanan pendidikan madrasah. Namun sampai saat ini pelayanan publik yang diberikan kepada masyarakat belum sepenuhnya maksimal, karena masih terdapat aduan mengenai layanan publik yang diberikan oleh Kantor Kemenag Banyumas. Aduan pelayanan tersebut diantaranya layanan sertifikasi halal, layanan haji dan umroh, aduan pendidikan madrasah, aduan layanan Kantor urusan agama, dan juga aduan Pelayanan Terpadu Satu Pintu. Kondisi tersebut menunjukkan bahwa kinerja organisasi Kantor Kemenag Banyumas belum sepenuhnya bagus. Penelitian ini bertujuan untuk mendeskripsikan kinerja Kantor Kementerian Agama Kabupaten Banyumas. Metode penelitian menggunakan kualitatif deskriptif, teknik pengumpulan data dengan wawancara, observasi, dan dokumentasi. Sumber data yaitu data primer dan sekunder. Teknik informan ditentukan dengan purposive sampling. Validitas dan reabilitas menggunakan teknik triangulasi sumber. Hasil penelitian menunjukkan pada aspek financial serapan realisasi anggarannya bagus mencapai 99,67% pada tahun 2023 dan 90,19% pada tahun 2024. Aspek customer survey kepuasan layanan publik cukup bagus dengan presentase 90% masyarakat (sangat puas) dan 10% sisanya masyarakat memberikan penilaian (puas) akan layanan publik. Aspek proses bisnis internal menunjukkan keberhasian hasil kinerja organisasi mendapat presentase sebesar 100% dengan keberhasilan realisasi lima puluh tiga program kerja. Kemudian untuk hasil kinerja pegawai mendapatkan predikat bagus yaitu sesuai ekspektasi. Aspek pertumbuhan dan pembelajaran menunjukkan hasil yang bagus baik pertumbuhan fisik maupun non fisik, namun untuk pembelajaran masih kurang bagus dikarenakan terdapat 25% pegawai yang memiliki kompetensi rendah pada penggunakan teknologi.

Abtrak (Bhs. Inggris)

The success of government agencies in carrying out their duties and functions is always reflected in the form of public services to the community. The public services provided by the Banyumas Regency Ministry of Religious Affairs Office focus on religious services such as Hajj and Umrah services, zakat and waqf services, pesantren services, interfaith harmony services, and madrasah education services. However, until now, the public services provided to the community have not been fully optimal, as there are still complaints regarding the public services offered by the Kemenag Banyumas office. Complaints about these services include halal certification services, hajj and umrah services, complaints about madrasah education, complaints about religious affairs office services, and also complaints about the One-Stop Integrated Service. The condition indicates that the performance of the Banyumas Ministry of Religious Affairs Office is not yet fully satisfactory. This research aims to describe the performance of the Banyumas Regency Ministry of Religious Affairs Office. The research method uses descriptive qualitative, with data collection techniques including interviews, observations, and documentation. The data sources are primary and secondary data. The informant technique is determined by purposive sampling. Validity and reliability were assessed using the source triangulation technique. The research results show that in the financial aspect, the budget realization absorption is good, reaching 99.67% in 2023 and 90.19% in 2024. The aspect of customer survey satisfaction with public services is quite good, with 90% of the community (very satisfied) and the remaining 10% of the community rating (satisfied) with public services. The aspect of internal business processes shows the success of the organization's performance with a percentage of 100% and the successful realization of fifty-three work programs. Then, the employee performance results received a good rating, which is in line with expectations. The aspect of growth and learning shows good results in both physical and non-physical growth, but the learning aspect is still lacking because there are 25% of employees with low competence in using technology.

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