Update Artikelilmiah: 4626

ANI FAIQOH EFENTI

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Abstrak (Bhs. Indonesia)

INTISARI

ANI FAIQOH EFENTI

HUBUNGAN ANTARA KUALITAS PELAYANAN DENGAN KEPUASAN PELAYANAN KB DI PUSKESMAS KARANGANYAR  KABUPATEN PURBALINGGA
Data  menunjukkan peserta KB yang memafaatkan pemasangan alat kontrasepsi di Puskesmas Karanganyar selama 3 tahun terakhir mengalami penurunan. Tahun 2009 terdapat 3,78% PUS, tahun 2010 mengalami penurunan menjadi 3,16% PUS, dan tahun 2011 mengalami penurunan lagi yaitu 2,11% PUS. Berdasarkan observasi di lokasi penelitian rendahnya PUS yang memanfaatkan pelayanan KB membuat peneliti ingin meneliti kualitas pelayanan KB dan kepuasan Peserta KB.  Tujuan penelitian ini untuk Mengetahui hubungan antara kualitas pelayanan dengan kepuasan  pelayanan KB di Puskesmas Karanganyar Kabupaten Purbalingga. Penelitian cross sectional ini dilakukan pada 41 responden. Analisis data menggunakan analisis univariat, dan bivariat (uji Chi-Square). Hasil analisis gap menunjukkan gap kenyataan dan harapan sebesar -0.1 dikategorikan dalam kepuasan tidak puas. Hasil analisis bivariat menunjukkan adanya hubungan antara tampilan  fisik, daya tanggap, kehandalan, jaminan dan, empati dengan kepuasan pelayanan KB di Puskesmas Karanganyar. Saran kepada puskesmas sosialisasi kepada warga Kecamatan Karanganyar tentang adanya pelayanan KB di Puskesmas Karanganyar.

Abtrak (Bhs. Inggris)

CORRELATION BETWEEN HEALTH SERVICES QUALITY WITH CONTRACEPTIVE HEALTH SERVICES SATISFACTION AT KARANGANYAR PURBALINGGA PUBLIC HEALTH CENTER

Ani Faiqoh Efenti1, Elviera Gamelia2, Colti Sistiarani3

Abstrack
The data showed that participants installation contraceptives in public health centers Karanganyar past 3 years has decreased. In 2009 there were 247, in 2010 decreased to 206, and in 2011 fell back as 137. Based on observations at the sites low fertile couples who use family planning services to make researchers wanted to examine the quality of family planning and family planning Participant satisfaction. The purpose of this study to Knowing the relationship between service quality and satisfaction of family planning services at community health centers Karanganyar Purbalingga. Cross-sectional study was conducted on 41 respondents. Analysis of the data using univariate and bivariate (Chi-Square test). Gap analysis results show the reality and expectation gap of -0.1 categorized in satisfaction was not satisfied. The results of the bivariate analysis showed no association between physical appearance, responsiveness, reliability, assurance and empathy with satisfaction with family planning services at community health centers Karanganyar. Advice to community health centers Karanganyar socialization to District residents about the presence of family planning services at community health centers Karanganyar.

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