Update Artikelilmiah: 41479

MARGARETA PURBO TELUSSA

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Judul Artikel

Abstrak (Bhs. Indonesia)

Pandemi Covid-19 berdampak pada perubahan pelayanan administrasi kependudukan dari yang bersifat konvensional menjadi layanan berbasis digital. Belum optimalnya implementasi layanan administrasi kependudukan dan belum maksimalnya partisipasi masyarakat untuk ikut dalam pelayanan publik menyebabkan belum efektifnya layanan digital administrasi kependudukan. Penelitian ini bertujuan untuk melihat pengaruh implementasi layanan administrasi kependudukan dan partisipasi masyarakat terhadap efektivitas layanan administrasi kependudukan di era pandemi Covid-19 pada Dinas Kependudukan dan Pencatatan Sipil (Dindukcapil) Kabupaten Banyumas. Implementasi layanan administrasi kependudukan dapat diukur dari manajemen implementasi kebijakan (perencanaan, pengorganisasian, pengumpulan sumber, pengarahan, dan pengendalian). Partisipasi masyarakat dapat diukur dari partisipasi dalam pelaksanaan, pemanfaatan hasil, dan evaluasi. Sedangkan efektivitas layanan digital dapat diukur dari pencapaian tujuan, integrasi, dan adaptasi. Penelitian ini menggunakan metode kuantitatif asosiatif, dengan mengumpulkan kuesioner, observasi, dan dokumentasi. Hasil penelitian ini menunjukan bahwa: (1) Terdapat pengaruh yang positif dan signifikan antara implementasi layanan administrasi kependudukan terhdapan efektivitas layanan digital di era pandemi Covid-19 sebesar 15,4 persen, (2) Terdapat pengaruh yang positif dan signifikan antara partisipasi masyarakat terhadap efektivitas layanan digital di era pandemi Covid-19 sebesar 30,8 persen, (3) Terdapat pengaruh yang positif dan signifikan secara bersama antara implementasi layanan administrasi kependudukan dan partisipasi masyarakat terhadap efektivitas layanan digital di era pandemi Covid-19 sebesar 38,4 persen. Kesimpulan hasil penelitian ini adalah baik implementasi layanan administrasi kependudukan maupun partisipasi masyarakat secara bersama berpengaruh terhadap tingkat efektivitas layanan digital di era pandemi Covid-19 pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Banyumas.

Abtrak (Bhs. Inggris)

The Covid-19 pandemic has had an impact on changing population administration services from conventional to digital-based services. The not yet optimal implementation of population administration services and the not optimal participation of the public to participate in public services has resulted in the ineffectiveness of digital population administration services. This study aims to look at the influence of the implementation of population administration services and community participation on the effectiveness of population administration services in the Covid-19 pandemic era at the Banyumas Regency Population and Civil Registration Service (Dindukcapil). The implementation of population administration services can be measured from the management of policy implementation (planning, organizing, gathering resources, directing and controlling). Community participation can be measured from participation in implementation, utilization of results, and evaluation. Meanwhile, the effectiveness of digital services can be measured by achieving goals, integration and adaptation. This study uses associative quantitative methods, by collecting questionnaires, observations, and documentation. The results of this study indicate that: (1) There is a positive and significant influence between the implementation of population administration services on the effectiveness of digital services in the Covid-19 pandemic era of 15.4 percent, (2) There is a positive and significant influence between community participation on effectiveness digital services during the Covid-19 pandemic era by 30.8 percent, (3) There was a joint positive and significant influence between the implementation of population administration services and community participation on the effectiveness of digital services in the Covid-19 pandemic era of 38.4 percent. The conclusion of this study is that both the implementation of population administration services and community participation jointly affect the level of effectiveness of digital services in the Covid-19 pandemic era at the Department of Population and Civil Registration of Banyumas Regency.

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