Update Artikelilmiah: 41057

RIANI RAHAYU

NIM

Judul Artikel

Abstrak (Bhs. Indonesia)

Penelitian ini berjudul “Efektivitas Pelayanan Perizinan dengan Sistem 
Online Single Submission Risk Based Approach (OSS-RBA) di Dinas Penanaman 
Modal dan Pelayanan Perizinan Terpadu Satu Pintu Kabupaten Banyumas. Sistem 
Online Single Submission Risk Based Approach (OSS-RBA) merupakan sistem 
perizinan berusaha berdasarkan tingkat risiko kegiatan usaha yang dibagi menjadi 
rendah, menengah rendah, menengah tinggi, dan tinggi. Di Indonesia, sistem 
perizinan berusaha berbasis risiko ini sudah dilaksanakan di berbagai wilayah 
semenjak bulan Agustus tahun 2021 lalu. Salah satunya yaitu di Dinas Penanaman 
Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Banyumas.
Penelitian ini bertujuan untuk mengetahui seberapa besar tingkat efektivitas 
pelayanan perizinan dengan sistem Online Single Submission Risk Based Approach
(OSS-RBA) di Dinas Penanaman Modal dan Pelayanan Perizinan Terpadu Satu 
Pintu Kabupaten Banyumas. Sasaran dalam penelitian ini adalah pelaku usaha yang 
sedang mengurus pelayanan perizinan dengan sistem OSS-RBA di Dinas 
Penanaman Modal dan Pelayanan Perizinan Terpadu Satu Pintu Kabupaten 
Banyumas. Penelitian ini menggunakan metode kuantitatif yang menggunakan 
pengumpulan data seperti kuesioner, dokumentasi dan observasi. Teknik analisis 
data yang digunakan adalah teknik analisis data statistik deskriptif yang berupa 
distribusi frekuensi, rata-rata (mean) dan tabulasi silang (crosstab).
Hasil dari penelitian ini adalah pelayanan perizinan dengan sistem OSS-
RBA di DPMPTSP Kabupaten Banyumas sudah efektif dengan 63% responden 
yang menjawab efektivitas pelayanan dengan sistem OSS-RBA masuk dalam 
kategori efektif dengan hasil rata-rata sebesar 61,96. Dari tiga indikator yang 
digunakan untuk mengamati efektivitas pelayanan perizinan dengan sistem OSS-
RBA di DPMPTSP Kabupaten Banyumas didapatkan hasil berupa : (1) pencapaian 
tujuan berada pada kategori efektif, (2) integrasi berada pada kategori efektif, (3) 
adaptasi berada pada kategori efektif

Abtrak (Bhs. Inggris)

This research is entitled "The Effectiveness of Licensing Services with the 
Online Single Submission Risk Based Approach (OSS-RBA) System at the 
Banyumas Regency One-Stop Integrated Investment and Licensing Service Office. 
The Online Single Submission Risk Based Approach (OSS-RBA) system is a 
business licensing system based on the level of risk of business activities which are 
divided into low, low medium, high medium, and high. In Indonesia, this risk-based 
business licensing system has been implemented in various regions since August 
2021. One of them is at the Banyumas Regency Investment and One-Stop 
Integrated Service Office (DPMPTSP). 
This study aims to determine the level of effectiveness of licensing services 
with the Online Single Submission Risk Based Approach (OSS-RBA) system at the 
Banyumas Regency One-Stop Integrated Investment and Licensing Service Office. 
The targets in this study were business actors who were taking care of licensing 
services with the OSS-RBA system at the Banyumas Regency One-Stop Integrated 
Investment and Licensing Service Office. This research uses quantitative methods 
that use data collection such as questionnaires, documentation and observation. The 
data analysis technique used was descriptive statistical data analysis technique in 
the form of frequency distribution, average (mean) and cross tabulation (crosstab).
The result of this study is that licensing services with the OSS-RBA system 
at DPMPTSP Banyumas Regency are effective with 63% of respondents who 
answered the effectiveness of services with the OSS-RBA system in the effective 
category with an average result of 61.96. Of the three indicators used to observe the 
effectiveness of licensing services with the OSS-RBA system at the DPMPTSP of 
Banyumas Regency, the results are: (1) goal achievement is in the effective 
category, (2) integration is in the effective category, (3) adaptation is in the effective 
category.

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