Update Artikelilmiah: 38696

FACHREZY NUR RAMADHAN

NIM

Judul Artikel

Abstrak (Bhs. Indonesia)

Penelitian ini berjudul “Upaya Peningkatan Loyalitas Menggunakan Cause-Related Marketing dengan Citra Merek Sebagai Variabel Mediasi dan Keterlibatan Pelanggan Sebagai Variabel Moderasi”. 
Tujuan penelitian ini yaitu untuk mengetahui pengaruh cause-related marketing terhadap citra merek dan loyalitas; serta pengaruh mediasi citra merek dan pengaruh moderasi keterlibatan pelanggan 
terhadap cause-related marketing ke loyalitas. Penelitian ini merupakan penelitian kuantitatif. Populasi dalam penelitian ini adalah pengguna Kitabisa di Indonesia. Jumlah responden yang diambil dalam penelitian ini adalah 135 responden dengan teknik pengampilan sampel berupa purposive sampling. 
Berdasarkan hasil penelitian dan analisis data dengan menggunakan SPSS (Statistical Package 
for the Social Sciences) menunjukkan bahwa: (1) Cause-related marketing berpengaruh positif terhadap 
loyalitas, (2) Cause-related marketing berpengaruh positif terhadap citra merek, (3) Citra merek 
berpengaruh positif terhadap loyalitas, (4) Citra merek memediasi pengaruh cause-related marketing
terhadap loyalitas, (5) Keterlibatan pelanggan tidak memoderasi pengaruh cause-related marketing
terhadap loyalitas. Implikasi pada penelitian ini yaitu (1) Kitabisa diharapkan dapat meningkatkan jumlah 
kontribusinya terhadap cause/ organisasi nonprofit, menjaga kesesuaian dan keakuratan programnya 
agar citra merek dan loyalitas pelanggannya meningkat, (2) Kitabisa diharapkan mampu memastikan 
bahwa persepsi dan asosiasi penggunanya tetap positif dengan selalu amanah dan berusaha tetap 
maksimal dalam kegiatannya.
Kata Kunci: Loyalitas, Cause-Related Marketing, Citra Merek, Keterlibatan Pelanggan

Abtrak (Bhs. Inggris)

This research is entitled "The Effort to Increase Loyalty Using Cause-Related Marketing with 
Brand Image as a Mediating Variable and Customer Involvement as a Moderating Variable". The purpose 
of this study is to determine the effect of cause-related marketing on brand image and loyalty; as well 
as the mediating effect of brand image and the moderating effect of customer involvement on causerelated marketing to loyalty. This research is a quantitative study. The population in this study are 
Kitabisa users in Indonesia. The number of respondents taken in this study was 135 respondents with a 
sampling technique in the form of purposive sampling.
Based on the results of research and data analysis using SPSS (Statistical Package for the Social 
Sciences) shows that: (1) Cause-related marketing has a positive effect on loyalty, (2) Cause-related 
marketing has a positive effect on brand image, (3) Brand image has a positive effect on loyalty, (4) 
Brand image mediates the effect of cause-related marketing on loyalty, (5) Customer involvement does 
not moderate the effect of cause-related marketing on loyalty. The implications of this research are (1) 
Kitabisa is expected to be able to increase the number of its contributions to the cause/ nonprofit 
organization, maintain the suitability and accuracy of its programs so that its brand image and customer 
loyalty increase, (2) Kitabisa is expected to be able to ensure that the perceptions and associations of its 
users remain positive by always being trustworthy and trying to stay optimal in its activities.
Keywords: Loyalty, Cause-Related Marketing, Brand Image, Customer Involvement

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