Update Artikelilmiah: 34362

MARTINUS ADI WALUYO

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Abstrak (Bhs. Indonesia)

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas sistem, perceived usefulness dan kualitas informasi terhadap kepuasan pengguna aplikasi SAKTI Retail dengan employee knowledge sebagai variabel mediasi. Sampel diambil menggunakan teknik purposive sampling dengan jumlah 74 responden. Pengumpulan data menggunakan kuesioner dan dianalisis menggunakan Analisis Jalur. Hasil menunjukkan bahwa perceived usefulness dan kualitas informasi berpengaruh positif terhadap kepuasan pengguna sedangkan kualitas sistem berpengaruh negatif terhadap kepuasan pengguna. Kualitas sistem dan kualitas informasi berpengaruh positif terhadap employee knowledge sedangkan perceived usefulness berpengaruh negatif terhadap employee knowledge. Selanjutnya employee knowledge berpengaruh positif terhadap kepuasan pengguna. employee knowledge mampu memediasi hubungan antara kualitas sistem dengan kepuasan pengguna sedangkan employee knowledge tidak dapat memediasi hubungan antara perceived usefulness dan kualitas informasi terhadap kepuasan pengguna. Implikasi dari penelitian ini adalah memberikan bukti empiris tentang kepuasan pengguna aplikasi SAKTI Retail pada beberapa koperasi di Indonesia serta menjadi bahan informasi dan evaluasi bagi koperasi dan pelaku usaha khususnya pihak PT. Sakti Kinerja Kolaborasindo selaku pengelola aplikasi SAKTI Retail dalam rencana pengembangan aplikasi SAKTI Retail kedepannya.

Abtrak (Bhs. Inggris)

This study aims to determine the effect of system quality, perceived usefulness and information quality on user satisfaction of the SAKTI Retail application with employee knowledge as a mediating variable. Samples were taken using purposive sampling technique with a total of 74 respondents. Data collection using a questionnaire and analyzed using Path Analysis. The results show that perceived usefulness and information quality have a positive effect on user satisfaction while system quality has a negative effect on user satisfaction. System quality and information quality have a positive effect on employee knowledge, while perceived usefulness has a negative effect on employee knowledge. Furthermore, employee knowledge has a positive effect on user satisfaction. employee knowledge is able to mediate the relationship between system quality and user satisfaction while employee knowledge cannot mediate the relationship between perceived usefulness and information quality on user satisfaction. The implication of this research is to provide empirical evidence about the satisfaction of users of the SAKTI Retail application in several cooperatives in Indonesia as well as being information and evaluation material for cooperatives and business actors, especially PT. Sakti Kinerja Kolaborasindo as the manager of the SAKTI Retail application in the plan to develop the SAKTI Retail application in the future.

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