Update Artikelilmiah: 28287

AGUS SUGENG TRIONO

NIM

Judul Artikel

Abstrak (Bhs. Indonesia)

HUBUNGAN PERILAKU CARING PERAWAT DENGAN
KEPUASAN PASIEN DI INSTALASI RAWAT INAP
RSUD HJ.ANNA LASMANAH BANJARNEGARA

Agus Sugeng Triono1, Wastu Adi Mulyono2, Wahyu Ekowati3

Latar belakang: Perilaku caring perawat sangat penting untuk peningkatan  kualitas pelayanan rumah sakit. Literatur menyebutkan perilaku caring dapat mendorong kesan positif pasien, termasuk kepuasannya. Hasil survey kepuasan pasien dilaporkan baik, sayangya hasil ini belum menunjukkan besarnya kontribusi perawat di dalamnya. Oleh karena itu perlu dikaji lebih lanjut kontribusi perilaku perawat agar pelayanan rumah sakit dapat lebih ditingkatkan.
Metode: Penelitian ini untuk menguji hubungan antara perilaku caring perawat dengan kepuasan pasien di RSUD Hj Anna Lasmanah,. Rancangan studi korelatif dipilih untuk menguji hipotesis terhadap 125 pasien di instalasi rawat inap. Teknik sampling dengan total sampling. Instrumen yang digunakan adalah kuesioner perilaku caring perawat dan kepuasan pasien. Hasil uji realibilitas diperoleh 0,892 dan 0,768 secara berurutan.Uji korelasi Spearman dipilih karena data tidak terdistribusi normal.
Hasil: Pasien RSUD Hj. Anna Lasmanah Banjarnegara kebanyakan berumur lansia awal, perempuan dan berpendidikan Sekolah Dasar. Rerata skor perilaku caring perawat 66,1 (cukup) dan  kepuasan pasien 69,7 (cukup). Terdapat korelasi positif yang  bermakna r = 0,458, p = 0,001. 
Kesimpulan: semakin baik perawat berperilaku caring maka akan semakin puas pasien terhadap pelayanan keperawatan.

Kata Kunci : kepuasan pasien, kualitas pelayanan dan perilaku caring perawat.

Abtrak (Bhs. Inggris)

RELATIONSHIP WITH CARE BEHAVIOR CARE SATISFACTION OF PATIENTS IN INSTALLATION OF HOSPITALITY
HJ. ANNA LASMANAH  BANJARNEGARA
 
Agus Sugeng Triono1, Wastu Adi Mulyono2, Wahyu Ekowati3

Background . Nurse caring behavior is very important to improve the quality of hospital services. Many literatures say that caring behavior can encourage positive impressions of the patients, including their satisfaction. The results of the patient satisfaction survey were reported to be good. Unfortunately, these results had not revealed the contribution of the nurses. Therefore, it is needed to further study of how big the contribution of the nurses’ behavior so that the hospital services can be further improved.
Methods: This study was conducted to examine the correlation between the nurse caring behavior and the patient satisfaction at Hj. Anna Lasmanah Regional Hospital. The correlative study design was chosen to test the hypotheses of 125 patients in the inpatient installation. The sampling technique used was total sampling. The instruments used were nurse caring behavior and patient satisfaction questionnaires. The results of the reliability test were 0.892 and 0.768, respectively. Spearman's correlation test was chosen because the data were not normally distributed. 
Results: Patients at Hj. Anna Lasmanah Regional Hospital Banjarnegara are mostly early elderly, women, and elementary school students. The average score of the nurse caring behavior is 66.1 (enough) and the average score of the patient satisfaction is 69.7 (enough). There is a significant positive correlation r = 0.458, p = 0.001. 
Conclusion: The better the nurse caring behavior, the more satisfied the patient will be with the nursing services.

Keywords: patient satisfaction, service quality, and nurse caring behavior.

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