Update Artikelilmiah: 22474

PUTRI AYU LESTARI

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Abstrak (Bhs. Indonesia)

Pelayanan publik merupakan perwujudan fungsi aparatur negara sebagai abdi masyarakat dan bertujuan untuk mensejahterahkan warga negara. Kecamatan sebagai perpanjangan tangan pemerintah di daerah bertugas memberi pelayanan yang maksimal dalam mengurus hal yang berkaitan dengan kependudukan masyarakat. Kantor Kecamatan Purwokerto Timur adalah Kecamatan di Kabupaten Banyumas yang melaksanakan pelayanan dalam penyelenggaraan administrasi kependudukan. Namun, pada penerapannya, terdapat masalah pelayanan administrasi kependudukan di lembaga tersebut terkait gaya kepemimpinan Camat, budaya organisasi pada lembaga, dan kompensasi kerja karyawan. Penelitian ini bertujuan untuk mengetahui pengaruh gaya kepemimpinan, budaya organisasi, dan kompensasi kerja terhadap kualitas pelayanan di Kantor Kecamatan Purwokerto Timur.
Metode penelitian yang digunakan yaitu kuantitatif dengan pendekatan survay. Sasaran penelitian ini yakni aparatur negara di Kantor Kecamatan Purwokerto Timur yang berjumlah 36 pegawai. Metode pengumpulan data yang digunakan adalah melalui kuesioner dokumentasi. Data penelitian kemudian disajikan secara deskriptif berupa tabel distribusi frekuensi dan diolah menggunakan uji regresi linier berganda.
Berdasarkan hasil uji analisis statistik, didapatkan beberapa poin kesimpulan. Pertama, terdapat pengaruh positif dan signifikan antara gaya kepemimpinan (X1) terhadap kualitas pelayanan (Y) sebesar 3,160. Kedua,  terdapat pengaruh positif dan signifikan antara budaya organisasi (X2) terhadap kualitas pelayanan (Y) sebesar 11,983. Ketiga, terdapat pengaruh positif dan signifikan antara kompensasi kerja (X3) terhadap kualitas pelayanan publik (Y) sebesar 4,110. Keempat, terdapat pengaruh positif dan signifikan antara gaya kepemimpinan, budaya organisasi, dan kompensasi kerja terhadap kualitas pelayanan publik di Kantor Kecamatan Purwokerto Timur.
Implikasi yag didapatkan dari hasil penelitian ini adalah gaya kepemimpinan demokratis Camat agar terus diterapkan di Kantor Kecamatan Purwokerto Timur. Selain itu, budaya organisasi yang tergolong baik agar tetap dijaga. Hal ini karena nilai dan peraturan yang telah diterapkan dengan baik nantinya akan membawa pengaruh bagi lembaga. Terakhir, kompensasi kerja di Kantor Kecamatan Purwokerto untuk meningkatkan penghargaan baik berupa bonus atau insentif supaya karyawan dapat meningkatkan kualitas pelayanan dengan lebih baik.

Kata Kunci : Kepemimpinan, Kompensasi, Pelayanan

Abtrak (Bhs. Inggris)

Public service is a manifestation of the function of the state apparatus as a public servant and aims to give prosperous life to citizens. District as an extension of the government in the duty area to provide maximum service in managing matters relating to the population of society. East Purwokerto District Office is a District in Banyumas Regency that carries out services in organizing population administration. However, in its application, there is a problem of the administrative services of the population in the institution related to the leadership style of the leadert, the organizational culture to the institution, and the compensation of the employee's work. Therefore, this study aims to determine the influence of leadership style, organizational culture, and work compensation on service quality at East Purwokerto District Office.
The research method used is quantitative with survey approach. The target of this research is state apparatus in East Purwokerto District Office which amounts to 36 employees. Data collecting method used is through documentation anda questionnaire. Research data then presented descriptively in the form of frequency distribution table and processed using multiple linear regression test.
Based on the results of regression analysis test obtained some points of conclusion. First, there is a positive and significant influence between leadership style (X1) on service quality (Y) of 6,587. Second, there is no positive and significant influence between organizational culture (X2) on service quality (Y). Third, there is a positive and significant influence between work compensation (X3) on the quality of public service (Y) of 4,179. Fourthly, there is a positive and significant influence between leadership style, organizational culture, and work compensation on the quality of public services in East Purwokerto District Office.
The implication of this research is that the leadership style of Camat in Purwokerto Timur District Office is in good category (democratic), therefore the researcher give suggestion to keep this leadership style until the next leader period. Then, although it does not affect the quality of service directly, but the organizational culture that has been categorized well in order to remain guarded. This is because the values and regulations that have been applied properly will bring good influence of the institution. Finally, work compensation at East Purwokerto District Office is in the medium category. Therefore, the researcher suggested to institute management to increase appreciation either in the form of bonus or incentive so that employees can improve service quality better.
Keywords: Leadership, Compensation, Public Service

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