Update Artikelilmiah: 21209

SRI HARDINI

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Abstrak (Bhs. Indonesia)

Penelitian ini bertujuan menganalisis pengaruh Leader Member Exchange, Kecerdasan Emosional, dan Work Family Conflict terhadap Organizational Citizenship Behavior Dengan Kepuasan Kerja  Sebagai Mediasi.. 
Penelitian menggunakan sampel 140 pegawai pada KPP Pratama Purwokerto dan KPP Pratama Purbalingga dengan metode simple random sampling dan alat analisis yang digunakan Structural Equation Modeling (SEM) dengan program AMOS.
Dari hasil penelitian dan analisis data diperoleh kesimpulan bahwa: leader member exchange berpengaruh positif dan siginifikan terhadap kepuasan kerja, kecerdasan emosional berpengaruh positif dan signifikan terhadap kepuasan kerja, work family conflict berpengaruh negatif dan signifikan terhadap kepuasan kerja, kepuasan kerja berpengaruh positif dan signifikan terhadap OCB, kecerdasan emosional berpengaruh positif terhadap OCB, leader member exchange berpengaruh positif dan signifikan terhadap OCB, work family conflict berpengaruh negatif dan signifikan terhadap OCB, kepuasan kerja mampu memediasi secara parsial kecerdasan emosional dengan OCB, kepuasan kerja bukan merupakan variabel mediasi leader member exchange dengan OCB, kepuasan kerja  mampu memediasi secara parsial pengaruh work family conflict terhadap OCB.

Abtrak (Bhs. Inggris)

This study aims to analyze the influence of Leader Member Exchange, Emotional Intelligence, and Work Family Conflict on Organizational Citizenship Behavior With Job Satisfaction As Mediation ..
	This research using sample 140 employees at KPP Pratama Purwokerto and KPP Pratama Purbalingga with simple random sampling method. Analyzer used Structural Equation Modeling (SEM) with AMOS program.
	From the result of research and data analysis, it can be concluded that: member member exchange has positive and significant effect on job satisfaction, emotional intelligence has positive and significant effect on job satisfaction, work family conflict has negative and significant effect on job satisfaction, job satisfaction has positive and significant effect to OCB , emotional intelligence has a positive effect on OCB, the leader member exchange has a positive and significant effect on OCB, work family conflict has negative and significant effect on OCB, job satisfaction is able to mediate partially with OCB emotional intelligence, job satisfaction is not a mediation variable for member exchange leader with OCB , job satisfaction is able to mediate partially influence work family conflict against OCB.

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